Privacy Policy - Tipazo

Effective Date: 8/8/2025

1. Introduction

This Privacy Policy describes how Tipazo ("we," "us," or "our") collects, uses, and discloses your personal information when you use our tipping platform (the "Service") and visit our marketing website.

We are committed to protecting your personal information and your right to privacy. When you visit our tipping platform, marketing website, and use our products, you trust us with your personal information. We take your privacy very seriously. In this Privacy Policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.

This Privacy Policy applies to all information collected through our tipping platform at https://tipazo.tips, our marketing website at https://usetipazo.com, as well as any related services, sales, marketing, or events.

Please read this Privacy Policy carefully as it will help you understand what we do with the information we collect.

2. Definitions

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, they are strictly defined as:

Cookie: a small file placed on your device to enable certain features and functionality.
Company: when this policy mentions "Company," "we," "us," or "our," it refers to Tipazo.
Country: where Tipazo or the owners/founders of Tipazo are based, in this case United States.
Customer: refers to the company, organization, or person that signs up to use the Tipazo Service.
Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Tipazo and use the services.
Personal Data: any information that directly, indirectly, or in connection with other information allows for the identification of a natural person.
Service: refers to the tipping platform provided by Tipazo as described in the relative terms and accessible via https://tipazo.tips.
Marketing Website: refers to our informational website accessible via https://usetipazo.com that provides information about our services, company, and resources.
Tipping Platform: refers to our main software service accessible via https://tipazo.tips where users can send, manage, and receive tips.
Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
You: a person or entity that visits our websites or is registered with Tipazo to use the Services.

3. Information We Collect

We collect different types of information depending on which part of our platform you interact with:

3.1 Tipping Platform (https://tipazo.tips)

When using our tipping platform, we may collect:

Personal Information:

Guest Information: When you leave a tip, we may collect your name, email address, and payment information
Worker Information: Name, email, phone number, bank account details for payouts, employment verification, and workplace information
Business Information: Business name, contact details, organizational structure, and venue location details

Transaction Information:

Tip amounts, timestamps, and location data
Payment method and transaction status
QR code scan data and device information
Transaction history and frequency patterns
Refund and dispute information
Tax reporting data

Payment Information:

Payment card details (processed securely by Stripe)
Billing addresses and verification data
Payment preferences and saved methods

Automatically Collected Information:

IP addresses, browser type, and device information
Usage patterns and interaction data
Location data when using our services (with permission)
Session duration and page navigation
Feature usage analytics
Error logs and performance data

Communication Data:

Customer support messages and chat logs
Email communications and notifications
SMS messages for transaction alerts
Survey responses and feedback

3.2 Marketing Website (https://usetipazo.com)

When visiting our marketing website, we may collect:

Visitor Information:

IP address and geographic location (general)
Browser type, version, and operating system
Device information (mobile, desktop, tablet)
Screen resolution and display preferences
Referral source and marketing campaign data
Time zone and language preferences

Website Analytics:

Pages visited and time spent on each page
Click patterns and scroll behavior
Exit pages and bounce rates
Search terms used (if any)
Download activity and resource access
A/B testing participation data

Contact Form Data:

Name and email address (when voluntarily submitted)
Company name and industry information
Message content and inquiry type
Phone number (if provided)
Preferred contact method and timing
Interest level and service requirements

Marketing Analytics:

Cookies for website analytics and optimization
Usage patterns and user journey mapping
Conversion tracking and goal completion
Social media referral data
Email campaign engagement metrics
Geographic demographic information

4. How We Use Your Information

4.1 Tipping Platform Usage

Provide and maintain our tipping service
Process payments and transactions
Verify user identity and prevent fraud
Provide customer support
Send transaction notifications and receipts
Improve our service functionality
Comply with legal obligations
Detect and prevent technical issues

4.2 Marketing Website Usage

Analyze website performance and user experience
Respond to contact form inquiries
Provide information about our services
Improve website content and functionality
Send marketing communications (with consent)
Understand visitor demographics and interests

4.3 General Purposes

Fulfill any other purpose for which you provide it
Provide you with news and information about our services (with consent)
In any other way we may describe when you provide the information
For any other purpose with your consent

5. Information Sharing and Third-Party Services

We do not sell, trade, or rent your personal information to third parties. We work with trusted third-party service providers who assist us in operating our platform and marketing website. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.

5.1 Payment Processing (Tipping Platform Only)

Stripe: We use Stripe for secure payment processing. Your payment information is processed directly by Stripe and is not stored on our servers. Stripe's privacy policy: https://stripe.com/privacy

5.2 Authentication Services (Tipping Platform Only)

Clerk: We use Clerk for user authentication and account management. Clerk handles secure user registration, login, and profile management. Clerk's privacy policy: https://clerk.com/privacy

5.3 Analytics

Google Analytics: We use Google Analytics on both our tipping platform and marketing website to understand usage patterns and improve our services. You can opt-out using the Google Analytics opt-out browser add-on. Google's privacy policy: https://policies.google.com/privacy

5.4 Hosting and Infrastructure

Railway: We use Railway for cloud infrastructure and database hosting for our tipping platform. Railway's privacy policy: https://railway.app/privacy

Netlify: We use Netlify for hosting both our tipping platform and our marketing website. Netlify's privacy policy: https://www.netlify.com/privacy/

5.5 Legal Requirements

Comply with legal obligations
Protect our rights and property
Prevent or investigate possible wrongdoing
Protect user safety
Protect against legal liability

5.6 Business Transactions

In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.

6. Data Retention

6.1 Tipping Platform Data

We retain your personal data for as long as your account is active or as needed to provide services. Transaction data may be retained longer to comply with financial regulations and tax requirements.

6.2 Marketing Website Data

Website analytics data is typically retained for 2 years. Contact form submissions are retained as long as necessary to respond to your inquiry and for legitimate business purposes.

6.3 Legal Compliance

We may retain certain data longer when required by law or for legitimate business interests such as fraud prevention and security.

7. Security Measures

We implement appropriate security measures to protect your personal information:

For the Tipping Platform:

Encryption of sensitive data
Secure hosting environment through Netlify
Secure payment processing through Stripe
Secure authentication through Clerk
Regular security audits
Access controls and authentication

For the Marketing Website:

Secure hosting environment through Netlify
SSL/TLS encryption
Regular security updates
Limited data collection

While we strive to protect your personal information, no method of transmission over the internet is 100% secure.

8. Cookies and Tracking Technologies

8.1 Tipping Platform Cookies

Maintain user sessions
Remember preferences
Ensure security
Analyze usage patterns

8.2 Marketing Website Cookies

Analyze website traffic
Improve user experience
Track marketing campaign effectiveness
Remember visitor preferences

You can control cookie settings through your browser preferences.

9. Your Privacy Rights

You have the following rights regarding your personal information:

9.1 General Rights

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Portability: Request your data in a portable format (tipping platform users)
Objection: Object to certain processing activities

9.2 California Residents (CCPA)

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising privacy rights

9.3 European Residents (GDPR)

Lawful basis for processing
Right to withdraw consent
Right to lodge a complaint with supervisory authorities

To exercise your rights, contact us at privacy@usetipazo.com.

10. Children's Privacy

Neither our tipping platform nor marketing website are intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

12. Updates to This Privacy Policy

Posting the updated policy on our websites
Sending email notifications to registered users
Displaying prominent notices on our platforms

The effective date at the top of this policy indicates when it was last updated.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: privacy@usetipazo.com

Website Contact:

Marketing inquiries: https://usetipazo.com/contact
Platform support: https://tipazo.tips/support

For data subject requests, please include "Privacy Request" in your email subject line and provide sufficient information to verify your identity.

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This Privacy Policy applies to both https://tipazo.tips (our tipping platform) and https://usetipazo.com (our marketing website). Different data collection practices may apply depending on which service you use.